Interior design company not refunding money forcing us to go with their quotation (with some discount)
Here’s a corrected and clearer version of your statement:
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On the first day of our meeting, the interior designer did not take our requirements seriously and included fewer details than we provided, resulting in a quote that we thought was cheaper than others. We paid a 10% advance (52k) based on this quote. The quotation listed the same laminate colors for everything, and when we asked about it, they assured us that everything would be covered within that budget, with only a 5 to 10% variation in overall quotation.
Later, we learned that each laminate has a different price range and timeline, which they did not inform us about, even though it was mentioned in the quotation. The quotation was sent as a payment link, so we did not read it thoroughly before making the payment. They also promised a 7.5% interest EMI, but now they have increased the quotation amount across the board and are denying the 7.5% interest, claiming the company does not profit from that and insisting we take a 9.5% interest instead.
Due to their false verbal promises and lack of documentation, we feel trapped with them and have lost trust in moving forward. They mentioned that a lot of time and effort have been invested, so they cannot provide a refund. So far, they have only completed a 2D design of our flat, which is worth about 10 to 15k in Bangalore, and they are unwilling to pay back the remaining amount.
We have lost a month and a half dealing with these issues, and now we need to vacate our rented house and move to our new home without any interior work, causing us significant stress. While we don't have call recordings as proof, we do have the 7.5% EMI quotation provided by someone associated with the interior company, but the founder claims they are not responsible for that.
Please help us to get justice in this situation.