During Lok Adalat, ex-manager was proven to have lied about my education loan.
Hello.
During a recent lok adalat, it was proven beyond doubt that ex-bank manger gave false information about loan disbursed to me. The loan was disbursed in 2016 but ex-manager and current manger said it was 2012!!! The current manager was scolded for not checking any documents which could've easily proved this. A land tax payment receipt, in my grandmother's name, was being used as proof for us having pledged collateral. It was asked by ex-manager as proof of adress. We never pledged any collateral or involved any third party. (proven). And, in 2019, bank changed their branch building and never notified any customers. (proven).
The ex-manager first refused loan sanction, which was cleared after out complaints (proven). Then, he refused to disburse second installment with verbal excuses and refusing to communicate. (very weak proof). I was not allowed to write exam and later dropped out.
In early 2022, we were told to payback the whole sanctioned amount. (we have no proof of this phone call). But then, bank manager gave us different amounts (have proof of phone call and email). We complained to ombudsman about lack of clarity and stopping of loan disbursal. Ombudsman did not address all parts of the complaint and ruled in favor of bank. (easily provable, have all official emails).
Bank started harassing relatives completely unrelated to loan, living in the land mentioned above, in the name of collateral.
Finally, Lok Adalat was held and after the three things were instantly proven, judge ruled we only have to pay the disbursed amount. The judge was seriously angry with the current manger, called him incompetent and said the bank is robbing people, also mentioning the ex-manager and one or two employees.
It was also proven the ex-bank manager did many such things and has many complaints against him. But, the judge figured that was enough to prove bank's malpractice and did not wait for rest of our grievance. This is understandable as there were too many people. The judge was compassionate. We only got to know about the illegal use of the tax receipt and about the wrong sanction date during the adalat.
The amount of damage we endured is too much.
Some lok adalat people said we have to pay the ruled amount but we can go for a compensation. But the conversation was casual and brief.
We are to start payback in the coming week. Three total installments in 6 months.
Is there anything we can do that could benefit us, anything at all, but with minimal expense, as we are not in any condition to spend a lot to fight a bank or a bank manager? We have proof of a lot of malpractice.
(Due to character limit, I avoided much detail.)
Thank you.