Harassment by Loan Agents

I'm Anirban Deb and a personal loan customer of IDFC Bank. At the time of availing the loan in August 2020, I was working at IBM India Pvt Ltd. But unfortunately in December 2020, I was laid off and I'm still jobless. I had lost my mother a year back, I have my ailing father to support as well as my wife and two little daughters, both of whom are below 10 years of age. My EMI is cleared till April 2021. My EMI bounced in March 2021 and I paid them 11,500 instead of the monthly EMI of 18,522. My EMI bounced once again in April 2021 and a person called Aryan ([deleted]) who claimed to be a manager of IDFC was extremely rude and was shouting at the top of his voice and was asking me to sell gold or any of my belongings and pay him the EMI. My wife spoke to him and tried to describe the situation but he was very rude to my wife as well. One collection agent Mr. Jhanti visited me to collect the EMI which I could not pay. So, he connected me to Mr. Aryan who once again started shouting at me in the rudest manner and demanded that I pay the EMI right then by selling off anything I have. I then had a discussion with Mr. Jhanti and I told him that I would try to arrange as many funds as possible. This time Mr. Jhanti, took my iPad and a Samsung Galaxy Tab with him. The agents who took my iPad and Samsung Galaxy Tab sold them off to compensate for the AMI for the months of March and April 2021. I complained at https://www.consumercomplaints.in and those agents did not interact with me anymore. I have not been able to pay the EMI for May 2021 and one of the IDFC Bank agents came to visit me at my home. His name is Bidhan Das and he holds a mobile number [deleted]. I had furnished all the details to him regarding my previous encounter with the IDFC agents and what happened thereafter. I also informed him that I'm jobless. He called me up on 05-May-2021 and we agreed to make the payment by the 24-May from the money that my friend told me that he would lend. Now, from 16-May a lockdown was declared in West Bengal and my friend told me that he would pay me the amount once the lockdown is lifted since he has become a bit skeptical. With the lockdown in place, he was unsure whether the lockdown would be lifted on 31-May as mentioned or will that be extended and in which case he might not get his next month's salary. Hence, he wanted to wait for the lockdown to be lifted before lending me the money. Yesterday, I had a chat discussion with Mr. Bidhan Das and told him about the problem but he, instead of finding a solution, told me that I have to pay the money by whatever means. He also mentioned that if I'm unable to pay he would show me what he can do. I have all the evidences of the chat messages in my phone. Today (24-May-2021), Mr. Bidhan Das visited my house along with another person and started shouting at the top of his voice in presence of my neighbors. He also threatened me that he would bring a letter from the bank tomorrow. Please help.