Noisy upstairs neighbours

This is regarding noisy upstairs in my apartment. The source of sound is due to the child drags furniture, there is continuing dropping of things on the floor, bangs, footsteps and jumping on the floor. I tell them to put a rug down or something to 'dampen' the reverberation of the sound waves. All has been ignored. We have told them the noise begins early morning, throughout the day and till midnight and past. Personally my health has deteriorated due to the stress. One particular night we called security as the noise was unbearable even over our TV which we had raised the volume. We tried to record the noise but it is unable to record in my phone because of noise is formed with bass and vibration which a normal recorder can not capture but that creates a palpitation every time the sound created. When i told them upstairs resident he told that it is common when children plays on the floor and you have to bare the sound other wise buy an independent house. In my case apartment association and neighbors neither helping nor listening to me. This is purely and wantedly creating.