Personal Loan

I had taken a Personal Loan A/c No. LPNMU[deleted] from ICICI Bank on 10.07.2008. I have paid the EMIs till June 2011 and another EMI on September 2011. I was bedridden seriously with Diabetes and Tuberculosis since April 2011 and lost job due to my ill health. I still paid the EMIs. Then, on November 2011, I gave an application to the Collection Agent and at the VASHI ICICI Bank stating my inability to pay as both me and my wife were jobless and was denied job due to my ill health. I also requested to waive EMIs as I had paid the principal amount. I could not trace the agent who gave loan nor had any supporting document who told if you pay sincerely, due to loss of job, your loan could be waived off. After that I was not informed further about any payment whatsoever. I supposed it to be closed. But after 9 years, I applied for a loan where the pending loan details came. As I could not get any job and was not medically fit, I returned to my hometown. I need some help to get a way out of my genuine problem