Matrimony Harassment

Dear Sir, As per a valuable suggestion from one of the executive from consumer forum I have sent a notice by registered post to a matrimony agency with whom my profile is registered. But from a 25th january 2019 they are providing no service we can say, even previously they are very unprofessional and no received promised service from them. but even after receiving my legal 15days notice they told me they will refund but delaying by ignoring my email where we asking them to provide me a undertaking that they will delete my profile photos and personal informations permanently from their website and never misuse or use in any matter, but they are not giving this importance and today received a email that just because they are asking me to reconfirm my account and im not providing means im firced them to face me at consumer court but tgats wrong they are not accepeting that they are ignoring my request for a undertaking for my safty, even i have sent them a draft undertaking as per their request. Now kindly help and guide me to get my entire refund and undertaking from these cunning cheaters. they are deliberately killing my 15 days time (25th February 2019). What to do sir my parents are senior citizen and now I'm alone to fight with these people but I'm ready to fight but this is very harassing to a girl. They are playing with me and my personal details thats why they are ignoring my request and tring to settle with only money and now tring to escape from both, refund and undertaking. that matrimony agency is in our locality.