Fraud with trader by Company

1. A private limited company via its area sale representative selected us as super stockiest of a particular area for their product. All the preliminary procedure like filing up stockiest form and providing identification documents was made by area sale representative. Orally terms and conditions were discussed and agreed upon mutually. After making payment of 1st order written contract was said to be made, signed and dispatched later on with first goods consignment. 2. We made NEFT in company's account towards the payment required for dispatching consignment and requested to send written agreement at the earliest. The Company has not delivered goods. Every time the company has been contacted they replied that due to short production it will take a 2-3 months to start introduction of product our area and hence they will send it later on. Then they said the goods are dispatched and in transit and will be received soon but failed to provide Transporter details even upon asking for it. The goods have not been received till date (i.e approx. 9 months of making payment). 3. We intent to make complaint against the management and recover our money along with penalty. 4. Kindly guide us in this regard.