Regarding misinformation provided by bank

Sir ,i took education loan 0f 203000 which became npa in 2011 .My father had an accident and was bed ridden for 2and1/2 yrs n passed away sir our financial condition is very weak ,i got a notice in 2017 from bank regarding non payment to which i approached regional branch and told them my condition to which they replied u can wait for some time as their is going to be some "one time settlement" scheme .In december 2017 we were asked to appear in lok adalat in which they gave the decision to pay 117000 before april 8 but i failed .On 9th i approched regional branch again and they said u missed the opprtunity u hv to wait for next notice for ots i requested them to extend the date we will somehow arrange 117000 but he asked me to wait so i approached near branch from where i took the loan and the branch manager asked me to make a fresh application and said i hv spoken in regional office n they agreed to extend time but with a condition to deposite 50,000 in two days that is in 23 april n we somehow arranged it n payed rest 67,000 before july 23rd n asked me to come after 2weeks for noc now he is saying u go n talk in regional office its not my responibilty.when i check my account it says loan repayment thats complete loan repayment means no one time settlemnt scheme compromise.what should i do .