Need help in filing legal suit against a company for inaction in warranty repairs
Dear Sir,
I am seeking legal assistance to file a case against Sole US and its Indian distributor, Afton Group, for failing to honor the warranty terms associated with my Sole SF85T treadmill.
I bought the treadmill from its first owner in Sep 2024. I am unsure if there needs to be a sale deed to commence any legal action.
Case Summary:
Product Details: Sole SF85T treadmill.
Date of Purchase: May 2021.
Warranty Terms: The treadmill came with a 5-year warranty, covering repairs and part replacements, including the treadmill belt (?).
Location: While Sole US is headquartered in the US, the product was purchased in India via Afton Group, Chennai, whose operations are overseen by Mr. Sumit Kalra.
Issue: Despite several complaints about the treadmill belt requiring replacement, Afton Group has failed to take any action. Earlier they promised the shipment to arrive by 30 Nov 24, but now they are non-committal. They have not shared any complaint number or work order placed.
Actions Taken by Me:
Filed multiple complaints over email with Sole US and Afton Group.
Reached out on Whatsapp to the Owner of Afton group as well as local service provider in Pune city.
Requested Resolution:
I request assistance in filing a legal suit demanding the replacement of the treadmill belt under the warranty terms, along with compensation for inconvenience and legal costs incurred.
Besides, what is best course of action here? Is legal suite the best option?
Please let me know the next steps.
Best regards,
Asked 19 days ago in Consumer Law