I had a flight with INDIGO yesterday at 5:50 AM (HYD-VTZ). I completed web check-in and went through all security checks. I arrived at the gate precisely at 5:27 AM. However, the person at the boarding gate denied entry, stating that the gate was closed. The boarding pass specifies that passengers should reach the gate 25 minutes prior to departure. INDIGO staff did not call me on my mobile before closing the gate. In my previous experiences with airlines like Emirates, Air Asia, and Air India, they always call before the gate closes. The INDIGO staff were rude and lacked empathy towards passengers. Is there any way I can file a complaint in consumer court? Can someone provide guidance? Thanks. I am visiting VTZ on an important business visit.
You should have protested about it over the counter.
However if you have evidence for this then you can give a complaint about the rude behaviour of the staff to the concerned authorities and also go ahead with your complaint for deficiency in service.
You did not arrive in boarding gate 25 minutes before departure
2) in case of silent airports no announcements are made
3) you may file complaint against airline for deficiency in service and seek compensation for mental torture undergone by you
It is not clear from your query as to at what time the 25 minutes ended .
If you reach by that time then they could not have stopped you from boarding the fight.
Generally in such cases they accommodate you in another flight at no extra costs.
If nothing of that sort occurred here then you can lodge complaint with the DG of Civil Aviation.
Thereafter file case for compensation and damages before the consumer forum.
This is a clear case of deficiency in service. You can very much file a consumer complaint in District Consumer Commission under new Consumer Protection Act, 2019, proceedings are very fast under new Act. You will get refund of fare paid with interest, cost of complaint, compensation for mental agony, which can be handsome amount and lawyer’ fee. You need not appear in District Consumer Commission.
You need to first escalate this over their grievance redressal portal/email.
if they fail to take cognisance of the situation and address the situation appropriately, send them a legal notice and seek compensation/damages. Mostly, they will reject your claim and show high handedness, and at this juncture you need to approach the consumer court
You can file consumer complaint either through advocate or in person.
- Under the Aviation regulations there is no specific provision to inform the passengers before taking off of flight , and it depend upon the specific Airline , however the operator of an aircraft shall ensure that all passengers are orally briefed before take-of flight.
- Further, as Per Supreme Court, No obligation on airlines to escort every passenger to boarding gate.
- If the staffs of Indigo not cooperated , then you can lodge a complaint against him in the said Airline,
- Further, if no positive response, then file a complaint before the Consumer forum for deficiency of services and even claim compensation for harassment.
Dear Client,
Air India, IndiGo, and other notable airlines have been given a show-cause notice by the Directorate General of Civil Aviation (DGCA) for violating rules pertaining to providing amenities to passengers in the event of rejected boarding, flight cancellation, and flight delay. The notice emphasises how crucial it is for travellers to understand their legal rights in these circumstances.
When an airline declines to carry a passenger who has arrived for boarding within the allotted time, the passenger has the right to know about denied boarding. It is crucial to remember that the airline has the right to prohibit boarding if they have valid reasons, such as concerns about security, health, or safety, or insufficient travel documentation. Overbooking flights by airlines is legal and may lead to rejected boarding. Airlines are required to request volunteers to give up their seats in such situations.
The airline is required by DGCA guidelines to provide you with assistance such as meals, lodging, and transportation, as well as compensation and a confirmed seat on a another aircraft if you are forcibly denied boarding.
first, you need to file a complaint before the airport authority of India grievance cell.
Yes you can file complaint before consumer court for deficiency of service
