The bank manager is not at fault. 

He spoke about the governing laws in this regard. 

Even though it was pandemic period,  the rules cannot be relaxed just because she was suffering from terminal illness. 

The rules made are for everyone hence the manager cannot be blamed for following the procedures of law. 

Therefore no case is maintainable against the bank manager. 

Besides,  no third party can even think about suing the bank manager without knowing the facts or without having any evidence or without having any rights as an authorized person. 

Yes he can be prosecuted under consumer laws. Also complaint can be filed to banking ombudsman 

Bank manager is only doing his job 

POA executed abroad has to be attested before Indian consulate 

similarly KYC  documents have to be attested by Indian consulate 

you cannot prosecute bank manager for doing his job 

Dear client,  

I'm sorry to hear about the unfortunate situation. The actions of the Bank Manager in this case seem to have caused undue hardship and mental harassment to the NRI depositor lady. However, to determine whether or not the Bank Manager is liable for his actions, it would depend on the specific circumstances and facts of the case, as well as the relevant laws and regulations in India.

Under Indian law, mental harassment is considered a form of cruelty, which is a criminal offense under Section 498A of the Indian Penal Code. However, whether or not the Bank Manager's actions in this case would constitute mental harassment under this provision would need to be determined by a court of law.

Additionally, banks in India are required to comply with the Reserve Bank of India's (RBI) Know Your Customer (KYC) guidelines, which require them to obtain and verify customer identification data, and to periodically update their customer identification records. These guidelines are intended to prevent money laundering and terrorist financing, and failure to comply with these guidelines can result in penalties and other regulatory action.

In this case, it may be possible to take legal action against the Bank Manager for his actions if it can be proven that he was acting in bad faith, and that his actions caused harm to the NRI depositor lady. It may be advisable to consult with a lawyer who specializes in banking law to determine the appropriate legal recourse in this situation.

It is unfortunate that the victim could not get her wish fulfilled, however it is waste of time to prosecute the manager. File a complaint before RBI.

There is no ground for any criminal action. It is better to lodge a complaint with the Banking Ombudsman, the RBI and the Ministry of Finance, highlighting the inconvenience and harassment caused. The matter may also be agitated before the consumer forum on the grounds of deficiency of service and claiming damages for the mental agony suffered.

Bank manager was doing his job 

if he had not sought attestation of KYC and allowed you to operate your bank account disciplinary action would have been taken against the manager 

Yes you can file the same. You can also file consumer complaint 

The bank has followed the procedures as laid down.

The bank is not an individual but it is an organisation and has to follow the procedures of law for all purposes.

The rules or law cannot be relaxed or ignored for any individual.

If you feel aggrieved over the bank's acts then nothing prevents you from taking a legal action against the bank in the manner known to law. 

If an individual believes that their rights have been violated by a bank, they may seek legal recourse through civil or criminal legal actions. The specific legal actions that may be available to the individual will depend on the nature and severity of the alleged violation, as well as the laws and regulations that apply to the situation.

One potential legal action that an individual may consider is to file a complaint with the bank's internal grievance redressal system or regulatory authority. This may involve submitting a written complaint to the bank's customer service department or regulatory authority, detailing the specific violation of their rights and seeking redress.

If the individual does not receive satisfactory resolution of their complaint, they may consider seeking legal action through the civil court system. In some cases, the individual may be able to seek compensation for any damages or losses that they have suffered as a result of the bank's actions.

If the individual believes that the bank's actions rise to the level of criminal activity, they may consider filing a criminal complaint with the relevant law enforcement authorities. This may involve submitting a written complaint to the local police department or other relevant authorities, providing evidence to support the allegations of criminal wrongdoing.

It is important to note that the specific legal actions that may be available will depend on the particular circumstances of each case, as well as the laws and regulations that apply. It is recommended that anyone who believes their rights have been violated by a bank seek the advice of a qualified legal professional who can provide personalized legal advice based on the facts and circumstances of the case.

All the allegations have to be proved on the strength of acceptable documentary evidences and competent witnesses for establishment of criminal intent, which will be difficult practically.