As regards to Fee charged annually, it is payable on the outstanding loan amount instead of guaranteed amount for credit facilities sanctioned / renewed to MSEs on or after April 01, 2018 as per Circular No.139.
2)you can complain against bank
The Head / Registered Office -
Credit Guarantee Fund Trust for Micro and Small Enterprises (CGTMSE)
1st Floor, SIDBI, Swavalamban Bhavan,
C-11, G-Block, BKC, Bandra (East), Mumbai - 400 051
Contact Nos.:- (022): 6722 1553, 6722 1438, 6722 1483