A consumer complaint must be filed in the district consumer forum immediately against the company.
Insurance can be claimed by you too.
If they have stated it that it is theft proof then you have a case.
Hyundai Creta stolen without force by hacking
My Hyundai Creta with keyless feature was stolen without use of force. Carjackers are Caught on camera unlocking the car without triggering the alarm. We were never educated about this possibility by Hyundai not is it mentioned in their User Manual that their licking system hacking can lead to Vehicle being stolen. How to prove that Hyundai always knew of the risk but still sold the product as equipped with Anti-Theft device
Asked 4 years ago in Consumer Law
9 Answers
There are number of newspapers reports about accused having used wireless network to hack theHyundai creta car
2) in such cases police have filed case of theft against unknown persons
3)
New car models are packed with computer chips, sensors and mobile technology that hackers could exploit to sabotage systems or commandeer controls.
4) you can rely upon these newspaper reports to prove that Hyundai knew about the risks but still sold the product with anti theft device
Keyless entry system is similar to programmed electronic lock which works without a traditional or mechanical key. Keyless keys work as remotes which send coded signals just like radio waves to a receiver unit in the car.
Theft is not covered under the Hyundai’s warranty policy. The company highlighted that, the immobilizer system protects the vehicle from theft. They demand that if an improperly coded key is used, the engine’s fuel system is disabled. When the ignition switch is placed in the ON position, the immobilizer system indicator should come for 30 seconds, and then go off.
So in such situation you have only option to file a case against theft before near police station. And claim before the insurance company if theft is included / covered in the insurance policy. It is also important to inform your RTO of the theft.
Your remedy lies against insurance company to get compensation if such theft is insured.
So seek reimbursement from insurance company. Hyundai has nothing to do with it. No product is theft or burglary proof and hence manufacturer is never responsible.
You can file a complaint for deficiency in service along with FIR for theft
Hi, Better you can get expert opinion and on the basis of the same you have to approach consumer court.
Special task force of UP police has busted a gang of auto lifters, the first of its kind, which had the ability to get inside top-of-the-line cars.
Keyless entry system is similar to programmed electronic lock which works without a traditional or mechanical key. Expensive than the rest, keyless keys work as remotes which send coded signals just like radio waves to a receiver unit in the car. Once the key or remote is within a certain range, the doors are automatically unlocked and so is the engine.
The discovery left the men in uniform trailing the gang startled and they contacted security experts to understand how the hack was executed. Sustained interrogation revealed that two Delhi based people who are yet to be nabbed, had the devices to hack into highly advanced car security system.
While UP police has been busting gangs which had expertise to crack electronic control module units (ECM) by replacing them with a new one, in days to come, investigators will have to learn to handle thieves who have learned to hack key fobs as well.
Modern day vehicles with keyless fob are very prone to such thefts.
Modern day vehicles have become a mass of electronics. The new age safety and security that come with the new vehicles is matchless, but they do have a downside too. Tech-savvy thieves who know their way around such security systems can quickly drive away with your car.
To make a duplicate key for such modern vehicles, the original key is not required. All you need is the VIN and a security PIN that can be obtained from the dealership after proving that you own the vehicle.
Keymakers use the information to produce a duplicate key fob that will work just fine with the car. Seen here is a similar situation where the thief has taken a picture of the VIN. It can be assumed that the thief has a connection with the dealership or works at the dealership from where he obtained the PIN for the particular vehicle.
Therefore you may not be able to fix the Hyundai company liable for such thefts nor any case against them in this regard would be maintainable.
You may have to look for insurance compensation for the lost vehicle.
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1. Have you filed FIR against carjackers?
2. This is deficiency in service by Hyundai. You can file a complaint case against Hyundai in the Consumer Forum to claim the cost of car and damages for mental agony.
sir
you have all the right to claim the insurance. you need not to worry. I am a car technology lover and as far as I know, keyless entry works when the key is nearby. if the key is not there then even keyless entry may not work. If both the keys are with you then you have absolutely clear case but even if the keys have been taken by the thief then too you have good case unless there was sheer negligence. small negligence will be fine. Please contact us if you need any assistance in it.
good luck
