did not understand your question
I pay DTDC Express to deliver a envelope to and thy deed not deliver my envelope to my and thy got the writ to keep the money I pay them to deliver my envelope to me. I pay a business to do something thy writ to keep the money? The business shod get my money back
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Your grievance against DTDC is that it did not deliver the envelope for which you had availed its services, in which event you may sue it for damages.