Cheating by seling wrong/ or counterfeit products
Hello,
I have bought some internet security (firewalls) products from a Delhi based company, the deal was closed in my office in Noida, after we agreed on prices we sent them a Purchase Order from our branch office situated in Dubai, they invoiced/billed it from their company newly opened in Singapore to avoid the import/export as the material was going to the USA,
while inspecting the found the products had a label saying it's restricted to use, which we raised to the seller and got an answer that it's just like that the material is usable in the international market, after receiving their confirmation via email
we paid the invoice and collected the material and shipped it to the USA when material reached there we got a rejection from our client that its either a counterfeit material or it's only meant to use by a particular company in Delhi.
we approached back to our supplier in Delhi and got 100s of promises that they will talk to their vendor and get it resolved, and make sure it's working outside
its been 6 months and they stopped receiving our calls and not taking the material back, we have all communication recorded on WhatsApp and on the emails
we have to take any effective action which is fast and workable
please advise
Asked 6 years ago in Criminal Law
Religion: Muslim