Hi - Over the last 18 months I've used 2 businesses in India to help me setup my new UK business. The first was a website company who have taken thousands of dollars and I'm only now beginning to realise that not only are they not capable to creating the site but I've also wasted 18 months and thousands of dollars with them. I've decided use another UK based company and paid to start all over again. The painful part is that the UK company can do the same in 3 weeks. Legally whats my possibility of getting my money back? I've not asked directly for my money back yet. The second company is also an Indian company but with a more professional outfit. Their company allows use of their specialist software, which was integrated into my website and I pay them a yearly license fee. However after paying the fee its become transparent to me that they software doesn't do what was initially proposed. When I asked them for my money back there was no response, not even from the MD of the company. Please be realistic in your responses, I've no interest in spending good money chasing bad, when there is no hope of getting anything back. I've already invested thousands.
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1) did you sign any contract with website company? what were terms of the contract?
2) as far as your second query is concerned it is necessary to go into contract signed by you with software company . generally there is no provision for refund . you can only refuse to renew the annual license fee contract
Thanks for your quick response. There was no contract as such, but there was a scope of work agreed between us and everything was agreed in writing such as via email and basecamp.
was there any clause that in event work was not found satisfactory you would be entitled to refund ?
send a letter to company pointing out that work of creation of website was not completed although 18 months have passed and thousand of dollars were paid . check your refund clause
no there was no such clause
terminate your contract with website company . dont make any further payments . it is necessary to go through the various clauses agreed between parties to advice further
ok thanks
thanks for your appreciation
it is necessary to go through the various clauses agreed between parties to advice properly
I second Mr.Sethi.
