Hello,
send a Legal Notice to them and thereafter file a case in district consumer forum for unfair trade practices.
Regards
Axis Bank related
Subject : I am upset that Axis bank have not allowed me to transfer amount to my bank account and then they charged me for not maintaining minimum balance when I was trying to do it. My axis account was converted from 0 balance to regular account without my notice. I was NOT given notice to fill my account with minimum balance some amount on email. I have emails of more than 6 months all containing crappy advertisements from axis like home loan, mutual funds , fixed deposits etc.. but there was no clear email that stated that I need to refill my account. Suddenly they started charging 500 rupees per month. The account total 1000 rupees approx . They also locked my account so that I could not refill my account .. I tried more than twice in last six months to refill my axis account, so that the minimum balance could be maintained but it was returned back in the fund transfer. I had called previously to axis bank helpdesk, and they said to visit a nearest branch. I went and wrote a letter to reactivate fund transfer into that account. But still there is not effect. I am upset that Axis bank have not allowed me to transfer amount to my bank account and then they charged me for not maintaining minimum balance when I was trying to do it.
Asked 7 years ago in Business Law
14 Answers
Complain to bank ombudsman against deficiency in service on part of bank
2) if there is no response file complaint before consumer forum against bank seek compensation for mental torture undergone by you and also claim litigation costs
3) also seek orders to permit you to transfer funds to bank
1) You can make complaint against Axis Bank in the Consumer Forum and with RBI online portal.
it appears that due to no transactions happening in your account the bank flagged your account as dormant or inactive
due to the above you were not able to deposit amount into your account
you should have first reactivated the bank account by doing a KYC again
thereafter you could have transferred money into the revived account
however it is completely illegal on the bank's part to convert your 0 balance account into a regular account without any notice
please take the issue with the branch manager by writing a stern letter and ask to reverse all the charges for not maintaining the minimum balance
Escalate this issue with the customer care cell of Axis Bank. In case the customer care people are unable to redress your grievances, send them a legal notice calling upon them to waive off the fine that they have imposed on you.
Also, seek damages through this legal notices. If the issue remains unaddressed despite your legal notice, approach the Banking Ombudsman or the Consumer Forum against this bank.
See you can issue legal notice to axis Bank for setting aside the penalty and reactivating the account and further paying you compensation for mental harassment and you were not informed of change in account from 0 to minimum balance.
If they fails to do needful as notice file a consumer complaint before the consumer court.claiming compensation.
You can also approach banking ombudsman against the Axis Bank.
The bank should be sent a legal notice a d if they do not respond then file a complaint against them in the district consumer forum.
Regards
Well, the incidents you have mentioned is all acts of gross negligence and shoddy practice indulged by the bank which amounts to deficiency of service as well a unfair trade practice as defined in Consumer Protection Act.
So you can file a case before the consumer forum wherein you will redress of your grievance apart from damages and compensation.
1.Issue a legal notice through an lawyer.
2.File a complaint before district consumer forum under Defeincy of service and claim compensation.
Please call immediately [deleted] or [deleted] and narrate him/her your grievance they will immediately help you.
You can approach consumer court to get your grievances redressed.
You may, in your complaint clearly mention all such incidents which affected you as well as about their unfair trade practice.
You can claim compensation for mental agony also.
You can write to the ombudsman of Axis Bank in this regard to and lodge your complaints in case you don't find the reasonable answer from I am good friend then you can approach to the consumer forum and complaint against the bank and claim your compensation along with the legal charges and did the Axis Bank reply in the forum in this regard
1. Based on the available documents, FIRSTLY file grievance application before the "Banking Ombudsman".
2. IF the above fails, THEN file grievance petition before the local Consumer Court, for harassment, negligence and deficiency and claim damages & compensations.
Keep Smiling .... Hemant Agarwal
complaint to banking ombudsman in writing if any cation is not taken you need to file complaint to consumer court.
