what does the plan says,forget about what the executive has said,when ever you get a new connection all the fact cab be confirmed from the customer care service,any way if you still feels that you have been fooled disconnect the connection.and if you have time file a complaint in district consumer forum for the damages
Harassment by Tata Docomo
Dear sir On Feb of 2014 I taken 2 sims by tata docomo. While taking, docomo customer care executive talked and convinced me to take new connection for post paid, after that he said for these both sims are unlimited outgoing for between these two numbers. after couple of days i got bill statement about 610RS (for both) i asked them why u made 610Rs for only 1 week, then he said you made this much hours of call, When i observed in statement that amount of call i made to free number sim but they charged for that also. I asked them questions, but they are not answering in proper mannerism,they telling we know how to take money from you people,that offer not yet activated, we are processing. But they sending continuous message stated please pay your outstanding bill amount. Today [deleted] they barred my outgoing calls. please hell me sir I hope you understand my problem
Asked 11 years ago in Civil Law
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10 Answers
Thanks for the valuable concern to Rajeev Bari sir. If i want disconnect the connection its not possible why because they barred my outgoing facility so that i cannot make MNP(mobile number portability). And In plan it is not there but they said they will activate (like in corporate plans or CUG plan)that offer they taken complaint and they are still processing I dont know how much days they take for processing. If I put case in consumer court In India is it withstand? why I'm asking here all are corrupted and also that is not a small company I think they will not bother about this sir.
Asked 11 years ago
you can go to there customer service center and give your complaint in writing with a receiving from them.
you will definitely get justice but this will take t ime
Hi, it is better to file a complaint before the consumer court and you have a good case.
To whom I have to complain sir if I go n complaint at otlet they tells complaint at customer care and if I tell my problem at customer care they tell go to nearest docomo outlet Im totally fedup with this matter sir the only main thing is I can take new sim by paying 10 to 20Rs but who will quistion these fraudsters?
Asked 11 years ago
Hi, you can lodge a consumer complaint before the District Consumer Readdress Forum at Bangalore against the company, even though amount is small but we have to teach them lesson that they should not do others...........
Thank you Rajeev Bari sir & Pradeep Bharathipura for your valuable time spending on me let me try this today.
Asked 11 years ago
my pleasure
you can call up Toll free number of tata docomo top disconnect your connection . in addition you write to customer service giving details of your case and request immediate disconnection . mention that in event they continue service you shall not be making further payments .
no sense in going to consumer forum for Rs 610 . expenses will b e more than amount to be paid
Mr Ajay sir it is not a matter of 610rs. In that i paid amount of 310. for 299 rs they sending daily 10 to 15 sms and also they sending to reference numbers which i given while taking these sims. they charged 610 for 10 days I dont know how much they charge for the month march. I dont know how they got dis discussion suddenly just now got call from tata docomo and they said we activate your outgoing facility now i can call sir. See how cheep they are.
Asked 11 years ago
Did you record the communication you had with the customer care executive? Does the free outgoing scheme between two numbers taken by you form a part of the plan availed by you, meaning thereby has it expressly been mentioned in any scheme related document provided to you? If the answer to both the above questions is NO, then you are obligated to pay the bill. Any promise made during oral communication, albeit not explicitly secured by documentary evidence, has no validity in the eyes of law.
Now even if you approach a court of law for seeking damages from the company it will refute the fact that any such promise was ever made to you. So going to court will be futile. Pay the outstanding bill and switch over to another service provider. Be more prudent in future while acting on the basis of an oral promise.
Sir sadly answer is NO. but the thing as i mentioned above, they taken the complaint and said it will solved. Plan is exist as HUM TUM plan or CUG plan in TATA DOCOMO in all service provider if you take sim from same provider with same docoments and address proof while taking new sims it affects as you seen in big companies they use same offer.
Asked 11 years ago
Taking the complaint on record does not amount in law to countenance your grievance. They have undertaken to resolve the complaint, which effectively means that it may resolved either way. If you do not have any document wherein they have promised free outgoing between two sim numbers purchased by you then going to court will be otiose. Pay the amount asked. Insist in future for proof of the promise made.
as advised earlier don't go to consumer forum . switch to another service provider arrive at an amicable settlement with tata DoCoMo . they may reduce your bill amount .
you can definitely go to consumer forum,it is not the question of 610 rs it is the question of be fooling customers by these mal practises